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Postal Collection Service
Hot Desking Service
Call Minding Service
Postal Collection Service
How does it work?
Our
Postal Collection service provides a virtual address and daily postal
collection and notification to you by email or text. NB. You are
required to collect your post as least once per month.
Cost: £500 per 6
months. Terms: Payable 6 months in advance. Additional Fees:
Apply to all post received over and above the included quota within that
week at a rate of £5.00 per 0-10 items, payable on demand at completion
of *service period. Minimum Contract Commitment: 12 months.
Cancellation: 3 months clear notice prior to next renewal due date
is required in order to cancel this arrangement.
What will you get for your money?
The Base Fee covers 0-20
letters/small items per week, and up to 2 parcels, and up to 1 daily
notification by email or text of deliveries received to be sent. Where
this included quota is exceeded their is a fee per additional 0-10 items
received per week. 3 months clear notice prior to next renewal date is
required in order to cancel this arrangement. This is because where a
client does not renew we will undoubtedly continue to receive post on
their behalf for some time to come, and this allows us to return to
sender over a period.
Optional Add-On Service -
Postal Sorting
We are happy to open, date stamp and
sort (into a tabbed file or archive box) your post for you.
Cost: £5.00 per week per 0-10
items. Terms: Payable on demand at completion of *service period.
NB. These Postal
Collection Rates are subject to a 5% discount on both services if you
also select our Hot Desking service or a Call Minding Package, and 10%
discount on all three services if you select all three.
Hot Desking Service
How does it work?
Our Hot
Desking service allows you to share our office as and when you need to.
You may come in and use our facilities any time between 8.00am and
6.00pm on a ‘subject to availability’ basis, or book up to 3 hours per
day to be certain of the facility.
Cost: £750 per 6
months. Terms: Payable 6 months in advance. Minimum Minimum
Contract Commitment: 12 months. Cancellation: 3 months clear
notice prior to next renewal due date is required in order to cancel
this arrangement.
What will you get for your money?
The fee entitles you to
free use of our computers, all offering Microsoft Office suite, internet
access and pdf creation tools which you will be able to log in to using
a password allocated to you. If you do not have email we can provide you
with an email address that you may access by webmail wherever you are,
now, or in the future. We will allocate you a small storage area within
the office for physical file storage and we will store your data files
on our system for you in a secure manner, and make them available to you
whenever you log in. You will be allowed the use of our small reception
area and beverage facilities for short meetings etc.
You will have access to
our telephone system, subject to additional fees for set-up, licence,
calls made and call-minding as set out below, but at a
5% discounted rate on
both services.
It is also possible to log in to the telephone system externally to
check your voicemails whenever you want to, however, there are
additional charges for voicemail access in order to do so, (see ‘Our
Call Minding Service – Service Options and Charges’).
We can also offer you the
benefits of associated secretarial services such as typing, document
production, fax transmission and photocopying, as per our standard
tariff, as well as print, graphic, marketing, web, IT and accountancy
services as your business grows or diversifies.
You may also use our
Postal address, subject to additional fees as set out above, but at a
5% discounted
rate on both services.
NB. These Hot Desking
Rates are subject to a 5% discount on both services if you also select
our Postal Collection service or a Call Minding Package, and 10%
discount on all three services if you select all three.
Call Minding Service
How does it work?
We answer your calls for
you, in your company name, and either pass the details on to you by
email or transfer them as though we were your actual receptionist. But
that’s not all we offer.
We take a pride in
offering a bespoke service, and feel we are able to represent companies
in exactly the way they would like.
We make sure we understand
the business model of the companies we represent, and for each client
produce a fact-file which our staff are made aware of and trained in as
necessary.
This way the experience of
the caller, is to feel that they are dealing with your actual business,
and not with a remote and unfriendly call centre, which does not care
about the result of their enquiry.
For some clients for
example we also place customer orders direct with manufacturers, arrange
deliveries direct from distributors, or make appointments on their
behalf. These extra services are quoted for on a bespoke basis.
What will you get for your money?
We will allocate you your own
dedicated telephone number (DDI), which will enable us to answer in your
Company Name. This can be a local number if preferred and is included in
your Set-Up Fee. (NB. 0207 numbers are subject to potential additional
cost and availability). Messages will then be passed to you via email or
text, or (subject to the licence level selected) transferred to you
personally by use of an ATA Adaptor (please see charges below for unit
cost), connected via the internet. You may then benefit in the following
ways:
Basic Licence
-
Forward an existing telephone
number (or multiple numbers) to your DDI during office hours so we
receive your calls. (As per our call-handling charges below. NB.
there may also be a charge for the forwarding from your existing
supplier).
-
Publish this DDI as your own so we
receive calls directly without the requirement for forwarding (As
per our call-handling charges below).
-
Access voicemails from calls made
(or forwarded to) your DDI yourself, by remote log-in via the
internet or dial-in via any telephone.
Full Licence
-
As per Basic Licence.
-
As per Basic Licence.
-
As per Basic Licence.
-
Set up multiple route mapping (the
destination your calls may forward to in particular circumstances /
at particular times).
-
Answer your own ‘after hours’
calls either at home or on your mobile. (Achievable through route
mapping).
-
Access your entire telephone
service ie. taking and making calls, retrieving voicemail, changing
settings etc. via the internet wherever you are. (NB. Making calls
requires a headset / microphone and speakers as a minimum).
Service Options &
Charges
1-OFF FEES
DDI Purchase covers
the cost of the purchase of your own DDI (dedicated phone number). (NB.
0207 numbers are subject to potential additional cost and
availability).This number will then be yours to use as you wish, either
to simply forward an existing number to, or to publish as your own. You
may purchase multiple DDIs for different business purposes.
Cost: £25.
Terms: Payable in advance.
The Set-up Fee
covers the cost of the purchase of your own DDI (dedicated phone
number), as well as our designing and implementing a bespoke interface
for use by our call staff to ensure they ask the questions you want them
to, and obtain the information you require, and in such a way that your
messages can be automatically forwarded from this single data collection
point, to the medium of your choice, either email or text message.
Cost:
£100. Terms: Payable in advance on all Accounts and Plans.
The Optional ATA
Adaptor is a piece of hardware that allows you to plug up to 2
existing handsets (if you have 2 DDIs), and in turn connects to the
internet, via your hub or router, to make the most of your internet
service. This also makes it possible for us to transfer calls to you as
though we were your own receptionist.
Cost: £75.
Terms: Payable in advance.
UNIT
FEES AND RATES
Our Call Minding Fees
are charged by the call regardless of call duration length and each
incur Reporting Fees (either Call Transfer or Call Record Forwarding by
Text Message or Email).
Cost: Reporting
Fees - 25p each or 40p for any 2. Terms: Payable on demand at
completion of *service period).
LICENCES
The Basic Licence Fee
provides facilities 1. to 3. as detailed above.
Cost: £25 per
month. Terms: Payable by advance monthly Direct Debit. Minimum
Contract Commitment: 12 months.
The Full Licence Fee
provides facilities 1. to 6. as detailed above.
Cost: £50 per
month. Terms: Payable by advance monthly Direct Debit. Minimum
Contract Commitment: 12 months.
The Temporary Basic
Licence Fee provides facilities 1. to 3. as detailed above, and is
the same as the Basic Licence Fee except that it is only charged for by
the week, and is not part of an ongoing contract.
Cost: £15 per week.
Terms: Payable in advance. Minimum Contract Commitment: 0
months.
The Temporary Full
Licence Fee provides facilities 1. to 6. as detailed above, and is
the same as the Full Licence Fee except that it is only charged for by
the week, and is not part of an ongoing contract.
Cost: £25 per week.
Terms: Payable in advance. Minimum Contract Commitment: 0
months.
PLANS
Our Value Plans
offer 5 packages which will save you money if they are right for you.
NB. Upgrades:
from Basic Licence to Full Licence will incur an additional monthly fee
of £25, and from Basic Temporary Licence to Full Temporary Licence an
additional weekly fee of £10.
1.
Daily Phone Plan On an ‘as and
when’ basis, perfect for clients who have only an occasional need.
Charged by the day, exclusive of
preferred Licence Fee, to use whenever it suits you! It allows you up to
10 calls per day received or made on your behalf by SBS, inclusive of 1
consequent Reporting Service per call – to upgrade to any 2 reporting
services will incur an additional monthly fee.
Cost: £12.50 per
day. Terms:
Standard Call Minding Fees apply to all calls received/made over and
above the included calls quota within that day. Additional Call Minding
Fees and Daily Rate payable on demand at completion of *service period.
Licence Fee payable by advance monthly Direct Debit.
Minimum Contract
Commitment: 12 months.
2. Flexi Phone Plan On an ‘as
and when’ basis, perfect for clients who are very busy sometimes.
Charged at a Block Rate, inclusive of
Basic Licence, it allows you a maximum 10 days cover within any one
month, to use as you wish! to include up to 10 calls per day received or
made on your behalf by SBS, inclusive of 1 consequent Reporting Service
per call – to upgrade to any 2 reporting services will incur an
additional monthly fee.
Cost: £125.00
per month. Terms:
Additional Fees apply at Standard Call Minding rates to all calls
received/made over and above the included calls quota within that day.
Upgrade to any 2 Reporting Services will incur an Additional Fee of
£15.00 per month. Additional Fees payable on demand at completion of
*service period. Plan Fee payable by advance monthly Direct Debit.
Minimum Contract
Commitment: 12 months.
3. 5-A-Day Phone Plan On an
‘ongoing’ basis, perfect for clients who are usually quite busy.
Charged at a Flat Monthly Rate,
inclusive of Basic Licence, to include up to 5 calls per day, every day,
received or made on your behalf by SBS, inclusive of 1 consequent
Reporting Service per call – to upgrade to any 2 Reporting services will
incur an additional monthly fee.
Cost: £150.00
per month. Terms:
Additional Fees apply at Standard Call Minding rates to all calls
received/made over and above the included calls quota within that day.
Upgrade to any 2 Reporting Services will incur an Additional Fee of
£22.50 per month. Additional Fees payable on demand at completion of
*service period. Plan Fee payable by advance monthly Direct Debit.
Minimum Contract
Commitment: 12 months.
Special Deal
until 30 November
09. Cash Payment for 6 months in advance offers a 20% discount on the
first 6 months and thereafter 10% on every subsequent 6 month period.
4. 10-A-Day Phone Plan On an
‘ongoing’ basis, perfect for clients who are always very busy.
Charged at a Flat Monthly Rate,
inclusive of Basic Licence, to include up to 10 calls per day, every
day, received or made on your behalf by SBS, inclusive of 1 consequent
Reporting Service per call – to upgrade to any 2 Reporting services will
incur an additional monthly fee.
Cost: £250.00
per month. Terms:
Additional Fees apply at Standard Call Minding rates to all calls
received/made over and above the included calls quota within that day.
Upgrade to any 2 Reporting Services will incur an Additional Fee of
£45.00 per month. Additional Fees payable on demand at completion of
*service period. Plan Fee payable by advance monthly Direct Debit.
Minimum Contract
Commitment: 12 months.
Special Deal
until 30 November
09. Cash Payment for 6 months in advance offers a 20% discount on the
first 6 months and thereafter 10% on every subsequent 6 month period.
5. Bespoke Phone Plan On an
‘ongoing’ basis, perfect for busy clients who want more than just calls
answered.
Charged as per plans above, but also
commissioning us to provide additional services, such as making
appointments, taking bookings, placing orders and arranging deliveries.
Price on application.
6. Holiday Phone Plan On an
‘occasional’ basis, perfect clients who just want our help when they are
away.
Charged at a Flat Weekly
Rate, inclusive of Basic Temporary Licence,
it allows you up to 50 calls per week received or made on your behalf by
SBS, inclusive of 1 consequent Reporting Service per call – to upgrade
to any 2 Reporting services will incur an additional weekly fee.
Cost: £75.00 per
week. Terms:
Additional Fees apply at Standard Call Minding rates to all calls
received/made over and above the included calls quota within that week.
Upgrade to any 2 Reporting Services will incur an Additional Fee of
£7.50 per week. Additional Fees payable on demand at completion of
*service period.
Plan
Fee and Licence Fee upgrades payable in advance.
Minimum Contract
Commitment: 0.
NB. These Call Minding
Package Rates are subject to a 5% discount on both services if you also
select our Postal Collection service or a Hot Desking Service, and 10%
discount on all three services if you select all three. This may not be
combined with any other Offers or Special Deals.
*Service period denotes
month end in all ongoing account situations unless the period is defined
specifically such as in a Holiday Phone Plan.
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