|
Call Minding Service
Postal Collection Service
Hot Desking Service
Call Minding
Service
What can we do for you?
We answer
your calls for you, in your company name, and either pass the details on
to you by email or transfer them as though we were your actual
receptionist. But that’s not all we offer.
We take a
pride in offering a bespoke service, and feel we are able to represent
companies in exactly the way they would like. We make sure we understand
the business model of the companies we represent, and for each client
produce a fact-file which our staff are trained from as necessary.
This way
the experience of the caller, is to feel that they are dealing with your
actual business, and not with a remote and unfriendly call centre, which
does not care about the result of their enquiry.
For some
clients for example we also place customer orders direct with
manufacturers, arrange deliveries direct from distributors, or make
appointments on their behalf. These extra services are quoted for on a
bespoke basis.
How will it work?
We will
allocate you your own dedicated telephone number (DDI), which will
enable us to answer in your Company Name. This can be a local number if
preferred and is included in your Set-Up Fee. (NB. 0207 numbers are
subject to potential additional cost and availability). Messages will
then be passed to you via email or text, or (subject to the licence
level selected) transferred to you personally by use of an ATA Adaptor
(please see ‘Our Charges’ for unit cost), connected via the internet.
What do you need to do?
1.
Select your DDI (telephone number). NB. Not required for holiday
cover.
2.
Tell us what questions you need us to ask your callers so we can build
your interface.
3.
Choose the Licence you want. This will depend on what you want to be
able to do.
4.
Choose the plan you want. This will depend on how often you receive
calls.
1.
Select Your DDI
We will
allocate you your own dedicated telephone number (DDI), which will
enable us to answer in your Company Name. This can be a local number if
preferred. (NB. 0207 numbers are subject to potential additional cost
and availability). You may then either publish this number as your own,
to allow us to receive calls directly, or forward your existing numbers
to it. Either way, it enables us to identify your incoming calls, and
answer appropriately, ie. In your Company name. The fee for this number
allocation is included in your Set-Up Fee. (See ‘Our Charges’), though
additional DDIs may be purchased for specific projects.
2.
Your Interface
We will
need to design and build a customised screen that prompts our staff to
ask the questions you need them to, and forwards a transcript of the
call via email/text to your mobile phone or PC, or stores the
information on a database for your future use. Each client’s needs are
different, please think this through, and discuss any concerns, thoughts
or ideas that you have with us, before we undertake this work for you.
The fee for this design and build is included in your Set-Up Fee. (See
‘Our Charges’).
3.
Licences
The level
of licence you have determines what facilities can be carried out in
connection with your account. So you need to make sure that a licence
will provide the facilities you require before you order it. Basic
Licences are adequate for most situations. Licences are all paid for on
a 12 month contract, but can be upgraded if necessary mid-term.
Basic Licence
(12 month contract or ‘by the week’)
1.
Forward an existing telephone number (or multiple numbers) to
your DDI during office hours so we receive your calls. (As per our
call-handling charges below. NB. there may also be a charge for the
forwarding from your existing supplier).
2.
Publish this DDI as your own so we receive calls directly without the
requirement for forwarding (As per our call-handling charges below).
3.
Access voicemails from calls made (or forwarded to) your DDI yourself,
by remote log-in via the internet or dial-in via any telephone.
Full Licence
(12 month contract or ‘by the week’)
1.
As per Basic Licence.
2.
As per Basic Licence.
3.
As per Basic Licence.
4.
Set up multiple route mapping (the destination your calls may forward to
in particular circumstances / at particular times).
5.
Answer your own ‘after hours’ calls either at home or on your mobile.
(Achievable through route mapping).
6.
Access your entire telephone service ie. taking and making calls,
retrieving voicemail, changing settings etc. via the internet wherever
you are. (NB. Making calls requires a headset / microphone and speakers
as a minimum).
4.
Plans and Tariffs
You may
choose from the following 8 tariffs, depending on your call volume.
Budget Plan
(great for small sole traders/tradesmen etc)
12mths payable in full in advance.
Ongoing plan including up to 75 calls pm / set-up fee / basic
licence / single reporting
Plan A (standard plan – low volume)
12mth contract. Payable quarterly in advance.
Ongoing plan including up to 150 calls pm / basic licence /
single reporting
Plan B (standard
plan – low-medium volume)
12mth contract. Payable quarterly in advance.
Ongoing plan including up to 225 calls pm / basic licence /
single reporting
Plan C (standard
plan – medium volume)
12mth contract. Payable quarterly in advance.
Ongoing plan including up to 300 calls pm / basic licence /
single reporting
Flexi-Plan (for those who are
often ‘on the road’) 12mth contract.
Payable quarterly in advance.
Flexible plan including up to 10 active days (max 100 calls) pm /
basic licence / single reporting
Daily Plan
(for those who are sometimes ‘on the road’)
12mth contract. Payable quarterly in advance.
Ongoing plan charging calls by the active day only / basic
licence / single reporting
Daily Rate
(holiday cover)
no contract
Adhoc plan charging calls by the active day / basic temporary
licence / single reporting
Weekly Rate
(holiday cover)
no contract
Ongoing plan charging calls by the active day / basic licence /
single reporting
Our Charges
and Service Options
1-Off Fees
DDI Purchase covers the cost of the purchase of your own DDI (dedicated phone
number). (NB. 0207 numbers are subject to potential additional cost and
availability).This number will then be yours to use as you wish, either
to simply forward an existing number to, or to publish as your own. You
may purchase multiple DDIs for different business purposes.
Cost:
£25. Terms: Payable in advance.
The Set-up Fee covers the cost of the purchase of your own DDI (dedicated phone
number), as well as our designing and implementing a bespoke interface
for use by our call staff to ensure they ask the questions you want them
to, and obtain the information you require, and in such a way that your
messages can be automatically forwarded from this single data collection
point, to the medium of your choice, either email or text message.
Cost:
£100. Terms: Payable in advance on all Accounts and Plans
excluding where standard holiday cover set-up is accepted.
The Optional ATA Adaptor is a piece of hardware that allows you to plug up to 2 existing
handsets (for up to 2 DDIs), and in turn connects to the internet, via
your hub or router, to make the most of your internet service. This also
makes it possible for us to transfer calls to you as though we were your
own receptionist.
Cost: £75. Terms:
Payable in advance.
Unit Fees and Rates
Our Call Minding Fees are charged by the call regardless of call duration length. The
call fees vary between 50p and £1.25 depending on the tariff chosen and
all incur Reporting Fees. Excess fees are charged at a pro-rata rate to
the tariff, not incurring a penalty rate as with many telephone
contracts.
Terms:
Payable in advance dependent on tariff – excess fees payable on demand
at completion of *service period).
Call
Reporting Fees
(either Call Transfer or Call Record Forwarding by Text Message or Email
or Database updating).
Cost: Reporting Fees - 25p
each or 40p for any 2. Terms: Payable on demand at completion of
*service period).
Licences
The Basic Licence Fee provides facilities 1. to 3. as detailed above.
Cost:
£25 per month. Terms: Payable by advance monthly Direct Debit.
Minimum Contract Commitment: 12 months.
The Full
Licence Fee
provides facilities 1. to 6. as detailed above.
Cost:
£50 per month. Terms: Payable by advance monthly Direct Debit.
Minimum Contract Commitment: 12 months.
The
Temporary Basic Licence Fee provides facilities 1. to 3. as detailed above, and is the same
as the Basic Licence Fee except that it is only charged for by the week,
and is not part of an ongoing contract.
Cost:
£15 per week. Terms: Payable in advance. Minimum Contract
Commitment: 0 months.
The
Temporary Full Licence Fee provides facilities 1. to 6. as detailed above, and is the same
as the Full Licence Fee except that it is only charged for by the week,
and is not part of an ongoing contract.
Cost:
£30 per week. Terms: Payable in advance. Minimum Contract
Commitment: 0 months.
Plans and Tariffs
Our Value
Plans
offer 8 packages, so that you are sure to find one that meets your
needs. NB.
Upgrades:
from Basic Licence to Full Licence will incur an additional monthly fee
of £25, and from Basic Temporary Licence to Full Temporary Licence an
additional weekly fee of £15.
Plans and Tariffs In Summary
Budget Plan
includes set-up fee / basic licence / single reporting / payable
annually in advance
Ongoing plan allowing up to 75 calls per month £100 pcm
Payable in advance @ £1200pa
Plan A includes
basic licence / single reporting / payable quarterly in advance
Ongoing plan allowing up to 150 calls per month £150 pcm
Payable in advance @ £450pq
Plan B includes
basic licence / single reporting / payable quarterly in advance
Ongoing plan allowing up to 225 calls per month £200 pcm
Payable in advance @ £600pq
Plan C includes
basic licence / single reporting / payable quarterly in advance
Ongoing plan allowing up to 300 calls per month £250 pcm
Payable in advance @ £750pq
Flexi Plan
includes basic licence / single reporting / payable quarterly in advance
Flexible plan allowing up to 10 days (100 calls) pm £125 pcm
Payable in advance @ £375pq
Daily Plan
includes basic licence / single reporting / licence payable annually in
advance
Ongoing
plan £25 pcm
Payable in advance @ £300pa
Calls by the active day only (10 per day)
£12.50 pd Payable in advance as ordered
Daily Rate
includes temporary basic licence / single reporting / payable in advance
as ordered
Temporary Licence (lasts for up to 1 week) £15 pw
Payable in advance as ordered
Calls by the active day only (10 per day) £15
pd Payable in advance as ordered
Weekly Rate
includes temporary basic licence / single reporting / payable in advance
as ordered
Temporary Licence (lasts for up to 1 week) £15 pw
Payable in advance as ordered
Calls by the active week only (10 per day) £75 pw
Payable in advance as ordered
Bespoke Plans can
be tailored for you, to include additional services as required.
Plans and Tariffs In Detail
Budget Plan On an ‘ongoing’
basis, perfect for clients with minimal call volume (75 calls per
month).
Charged at
a Flat Monthly Rate, inclusive of Basic Licence, to include approx. 2-3
calls per day, received or made on your behalf by SBS, inclusive of 1
consequent Reporting Service per call.
Plan Fee: £100.00
per month. Payable in advance annually at £1200.00. Terms: Plan
Upgrade to any 2 Reporting Services will incur an Upgrade Fee of £11.25
per month. Plan Upgrade to Full Licence will incur an Upgrade Fee of
£25.00 per month. Additional Fees apply at pro-rata tariff rates to all
excess calls ie. calls received/made over and above the included calls
quota within that month. Additional Fees payable on demand at completion
of *service period. One-off Set-Up Fee: £100 payable in advance.
Minimum Contract Commitment: 12 months.
Special Deal. Our lowest tariff and we are currently waiving the set-up fee.
Plan A On an ‘ongoing’ basis, perfect for clients with low call volume
(150 calls per month).
Charged at
a Flat Monthly Rate, inclusive of Basic Licence, to include approx. 5-7
calls per day, received or made on your behalf by SBS, inclusive of 1
consequent Reporting Service per call.
Plan Fee: £150.00
per month. Payable by advance quarterly Direct Debit of £450.00.
Terms: Plan Upgrade to any 2 Reporting Services will incur an
Upgrade Fee of £22.50 per month. Plan Upgrade to Full Licence will incur
an Upgrade Fee of £25.00 per month. Additional Fees apply at pro-rata
tariff rates to all excess calls ie. calls received/made over and above
the included calls quota within that month. Additional Fees payable on
demand at completion of *service period. One-off Set-Up Fee: £100
payable in advance. Minimum Contract Commitment: 12 months.
Special Deal. Pay annually in advance and we waive the set-up fee and apply a
5% discount (year 1) / 10% discount (subsequent years).
Plan B On an ‘ongoing’ basis, perfect for clients with low-medium call
volume (225 calls per month).
Charged at
a Flat Monthly Rate, inclusive of Basic Licence, to include approx. 8-10
calls per day, received or made on your behalf by SBS, inclusive of 1
consequent Reporting Service per call.
Plan Fee: £200.00 per month. Payable by advance quarterly Direct Debit of
£600.00. Terms: Plan Upgrade to any 2 Reporting Services will
incur an Upgrade Fee of £33.75 per month. Plan Upgrade to Full Licence
will incur an Upgrade Fee of £25.00 per month. Additional Fees apply at
pro-rata tariff rates to all excess calls ie. calls received/made over
and above the included calls quota within that month. Additional Fees
payable on demand at completion of *service period. One-off Set-Up
Fee: £100 payable in advance. Minimum Contract Commitment: 12
months.
Special Deal. Pay annually in advance and we waive the set-up fee and apply a
5% discount (year 1) / 10% discount (subsequent years).
Plan C On an ‘ongoing’ basis, perfect for clients with medium call
volume (300 calls per month).
Charged at
a Flat Monthly Rate, inclusive of Basic Licence, to include approx.
11-15 calls per day, received or made on your behalf by SBS, inclusive
of 1 consequent Reporting Service per call.
Plan Fee: £250.00
per month. Payable by advance quarterly Direct Debit of £750.00.
Terms: Plan Upgrade to any 2 Reporting Services will incur an
Upgrade Fee of £45.00 per month. Plan Upgrade to Full Licence will incur
an Upgrade Fee of £25.00 per month. Additional Fees apply at pro-rata
tariff rates to all excess calls ie. calls received/made over and above
the included calls quota within that month. Additional Fees payable on
demand at completion of *service period. One-off Set-Up Fee: £100
payable in advance. Minimum Contract Commitment: 12 months.
Special Deal.
Pay annually in advance and we waive the set-up fee and apply a 5%
discount (year 1) / 10% discount (subsequent years).
Flexi
Phone Plan
On an ‘as and when’ basis, perfect for clients who are often out of the
office.
Charged at
a Block Rate, inclusive of Basic Licence, it allows you a maximum 10
days cover within any one month, to use as you wish! to include up to 10
calls per day received or made on your behalf by SBS, inclusive of 1
consequent Reporting Service per call.
Plan Fee:
£125.00 per month. Payable by advance quarterly Direct Debit of £375.00.Terms:
Plan Upgrade to any 2 Reporting Services will incur an Upgrade Fee of
£15.00 per month. Plan Upgrade to Full Licence will incur an Upgrade Fee
of £25.00 per month. Additional Fees apply at pro-rata tariff rates to
all excess calls ie. calls received/made over and above the included
calls quota within that day. Additional Fees payable on demand at
completion of *service period.
One-off Set-Up Fee:
£100 payable in advance. Minimum Contract Commitment: 12 months.
Daily Plan
On an ‘as and when’ basis, perfect for clients who have an infrequent
need.
Charged in
two parts, the Plan in advance, inclusive of Basic Licence, the calls by
Daily Rate, to use whenever it suits you! It allows you up to 10 calls
per day received or made on your behalf by SBS, inclusive of 1
consequent Reporting Service per call.
Plan Fee:
£25.00 per month. Payable by advance quarterly Direct Debit of £75.00.
Daily Call Fee: £12.50 per day. Terms: Plan Upgrade to
Full Licence will incur an Upgrade Fee of £25.00 per month. Upgrade to
any 2 Reporting Services will incur an Additional Fee of £1.50 per day.
Additional Fees apply at pro-rata tariff rates to all excess calls ie.
calls received/made over and above the included calls quota within that
day. Additional Fees payable on demand at completion of *service period.
One-off Set-Up Fee: £100 payable in advance. Minimum Contract
Commitment: 12 months.
Daily Rate
On an ‘as and when’ basis, perfect for clients who have an occasional
need.
Charged in advance of the *service period, exclusive of preferred
Licence Fee, to use whenever it suits you! It allows you up to 10 calls
per day received or made on your behalf by SBS, inclusive of 1
consequent Reporting Service per call.
Daily Fee:
£15.00 per day. Terms: Additional Fees apply at pro-rata tariff
rates to all excess calls ie. calls received/made over and above the
included calls quota within that day. Upgrade to any 2 Reporting
Services will incur an Additional Fee of £1.50 per day. NB. A Temporary
Licence is required to cover each *service period (minimum fee £15.00
for 7 days. See Fees above). Additional Fees payable on demand at
completion of *service period. No Contract Commitment. No Set-Up Fee
(unless a bespoke interface is required).
Weekly
Rate
On an ‘as and when’ basis, perfect for clients who require holiday
cover.
Charged at a Flat Weekly Rate, inclusive of Basic Temporary
Licence, to use whenever it suits you! It allows you up to 10 calls per
day received or made on your behalf by SBS, inclusive of 1 consequent
Reporting Service per call.
Weekly Fee:
£90.00 per
week. Terms: Additional Fees apply at pro-rata tariff rates to
all excess calls ie. calls received/made over and above the included
calls quota within that day. Upgrade to any 2 Reporting Services will
incur an Additional Fee of £7.50 per week. Additional Fees payable on
demand at completion of *service period. No Contract Commitment. No
Set-Up Fee (unless a bespoke interface is required).
Bespoke
Phone Plan
On an ‘ongoing’ basis, perfect for clients who want more than calls
answered.
Charged as per plans above, but also commissioning us to provide
additional services, such as making appointments, taking bookings,
placing orders and arranging deliveries. Price on application.
NB. These Call Minding Package Rates are subject to a 5% discount on
both services if you also select our Postal Collection service or a Hot
Desking Service, and 10% discount on all three services if you select
all three. This may not be combined with any other Offers or Special
Deals.
*Service period denotes month end in all ongoing account
situations unless the period is defined specifically such as in a
Holiday Phone Plan.
Postal Collection Service
How does it work?
Our
Postal Collection service provides a virtual address and daily postal
collection and notification to you by email or text. NB. You are
required to collect your post as least once per month.
Cost: £500 per 6
months. Terms: Payable 6 months in advance. Additional Fees:
Apply to all post received over and above the included quota within that
week at a rate of £5.00 per 0-10 items, payable on demand at completion
of *service period. Minimum Contract Commitment: 12 months.
Cancellation: 3 months clear notice prior to next renewal due date
is required in order to cancel this arrangement.
What will you get for your money?
The Base Fee covers 0-20
letters/small items per week, and up to 2 parcels, and up to 1 daily
notification by email or text of deliveries received to be sent. Where
this included quota is exceeded their is a fee per additional 0-10 items
received per week. 3 months clear notice prior to next renewal date is
required in order to cancel this arrangement. This is because where a
client does not renew we will undoubtedly continue to receive post on
their behalf for some time to come, and this allows us to return to
sender over a period.
Optional Add-On Service -
Postal Sorting
We are happy to open, date stamp and
sort (into a tabbed file or archive box) your post for you.
Cost: £5.00 per week per 0-10
items. Terms: Payable on demand at completion of *service period.
NB. These Postal
Collection Rates are subject to a 5% discount on both services if you
also select our Hot Desking service or a Call Minding Package, and 10%
discount on all three services if you select all three.
Hot Desking Service
How does it work?
Our Hot
Desking service allows you to share our office as and when you need to.
You may come in and use our facilities any time between 8.00am and
6.00pm on a ‘subject to availability’ basis, or book up to 3 hours per
day to be certain of the facility.
Cost: £750 per 6
months. Terms: Payable 6 months in advance. Minimum Minimum
Contract Commitment: 12 months. Cancellation: 3 months clear
notice prior to next renewal due date is required in order to cancel
this arrangement.
What will you get for your money?
The fee entitles you to
free use of our computers, all offering Microsoft Office suite, internet
access and pdf creation tools which you will be able to log in to using
a password allocated to you. If you do not have email we can provide you
with an email address that you may access by webmail wherever you are,
now, or in the future. We will allocate you a small storage area within
the office for physical file storage and we will store your data files
on our system for you in a secure manner, and make them available to you
whenever you log in. You will be allowed the use of our small reception
area and beverage facilities for short meetings etc.
You will have access to
our telephone system, subject to additional fees for set-up, licence,
calls made and call-minding as set out below, but at a
5% discounted rate on
both services.
It is also possible to log in to the telephone system externally to
check your voicemails whenever you want to, however, there are
additional charges for voicemail access in order to do so, (see ‘Our
Call Minding Service – Service Options and Charges’).
We can also offer you the
benefits of associated secretarial services such as typing, document
production, fax transmission and photocopying, as per our standard
tariff, as well as print, graphic, marketing, web, IT and accountancy
services as your business grows or diversifies.
You may also use our
Postal address, subject to additional fees as set out above, but at a
5% discounted
rate on both services.
NB. These Hot Desking
Rates are subject to a 5% discount on both services if you also select
our Postal Collection service or a Call Minding Package, and 10%
discount on all three services if you select all three.
*Service period denotes
month end in all ongoing account situations unless the period is defined
specifically such as in a Holiday Phone Plan.
|
